Riyadh:The General Authority of Civil Aviation (GACA) has released its Complaints Performance Index for national air carriers and airports, reflecting passenger feedback from September 2026.
According to Saudi Press Agency, a total of 1,778 passenger complaints were filed against airlines during this period. Saudia achieved the lowest complaint rate, with 24 complaints per 100,000 passengers, and succeeded in resolving 100% of these complaints on time. flynas followed with 35 complaints per 100,000 passengers, also maintaining a 100% resolution rate. Riyadh Air ranked third with 57 complaints per 100,000 passengers and a 98% resolution rate.
flyadeal was fourth with 101 complaints per 100,000 passengers and a 94% resolution rate. The most common complaints were related to flights, baggage services, and tickets.
GACA's data also highlighted King Khalid International Airport as the best-performing international airport handling over six million passengers annually, with 16 complaints and a 100% resolution rate. For international airports managing fewer than six million passengers, Prince Naif bin Abdulaziz International Airport in Qassim reported the lowest complaint rate with just one complaint resolved on time. Among domestic airports, King Saud bin Abdulaziz Airport in Al-Baha also reported one complaint with a 100% resolution rate.
The monthly index aims to enhance transparency and foster fair competition by improving services. GACA ensures constant engagement with passengers through various communication channels, including a unified call center, WhatsApp, social media, and its website, to handle complaints about air carriers, airports, and services.
Source Saudi Press Agency
