Riyadh: The National Water Company (NWC) has released its 2025 annual sustainability report, highlighting its achievements in supporting the goals of Saudi Vision 2030 and its direct contribution to its three pillars: Vibrant Society, Thriving Economy, and Ambitious Nation, as well as the alignment of its performance with 16 of the United Nations Sustainable Development Goals (SDGs). According to Saudi Press Agency, the report showed that the company's new strategy includes four pillars, three enablers, and 122 sub-goals, supported by performance indicators that are actionable, trackable, and adaptable.
NWC noted that the most prominent achievements include the implementation of 714 capital projects with a total value exceeding SAR58 billion, the completion of 11 projects in Makkah and the holy sites at a cost exceeding SAR325 million, an increase in water service coverage to 84.9%, and the installation of more than 119,000 water connections, representing 61% growth by 2025. Meanwhile, the customer satisfaction index continued to rise for the third consecutive year, reaching 69%, with 99.9% of customer remarks addressed.
In the area of environmental sustainability, the report indicated that the company launched its plan to reduce carbon emissions, while its total emissions amounted to 3.25 million metric tons of carbon dioxide equivalent. It also completed the planting of six million native trees at more than 150 locations and launched the first phase of an initiative to plant 15 million mangrove trees by 2030.
The report noted that the company conducted more than 5.4 million tests on the quality of drinking water and reclaimed water to ensure effective water monitoring and quality control.
The report also noted that the workforce localization rate reached 94.8%, the representation of women in leadership positions grew by 210%, and support for local content increased by 71%, while local spending in the water industry rose to 99.9% of the company's total purchases of SAR24.34 billion. In addition, the long-term operation and maintenance (LTOM) program was expanded to 24 stations with contracts exceeding SAR9 billion in value, thereby reducing sewage treatment tariffs by approximately 55% in some contracts.
In the area of corporate social responsibility (CSR), the report highlighted a 40% increase in spending on community programs, reaching approximately SAR2.46 million in 2025 compared to SAR1.76 million in 2024, and a 428% increase in the number of direct beneficiaries of its community programs, reaching 36,643 beneficiaries, driven by initiatives such as the 'Ehsan' platform and iftar program for fasting people. The number of its community programs and partnerships increased from 11 to 16 each, representing 45% growth, with 100% of the initiatives implemented in partnership with accredited community foundations.
