Riyadh: As part of its efforts to enhance the passenger experience and provide more comprehensive services to travelers, the Cluster2 Company has launched a unified call center, in line with the highest international service quality standards.

According to Saudi Press Agency, the unified call center aims to facilitate travelers’ access to flight and airport service information, including baggage handling, while also receiving inquiries, complaints, and suggestions. This initiative improves communication efficiency and ensures a smoother travel experience across all airports operated by the cluster.

The Cluster2 manages and operates 22 domestic and international airports and is considered a leading entity in developing the Kingdom’s airport sector. It works to build an advanced airport network that supports tourism, enhances operational efficiency, and raises service quality.

The company has designated the unified number (8001168888) to serve travelers across all its affiliated airports. The call center is staffed by trained Saudi personnel and provides services in several languages, operating daily from 8:00 AM to 8:00 PM to ensure comprehensive responses to travelers’ needs and feedback.

The launch of the unified call center complements the integrated services and solutions provided by the Cluster2 Company. It reflects its commitment to expanding direct communication channels with travelers and stakeholders, while achieving the highest levels of quality and efficiency in service delivery.