Riyadh: A total of 18 airports within the Cluster2 airports company have achieved Level 2 in the Airport Customer Experience Accreditation program from the Airports Council International (ACI). This accomplishment reflects a commitment to enhancing service efficiency for passengers.

According to Saudi Press Agency, this accreditation underscores the dedication to delivering an exceptional customer experience by measuring passenger satisfaction and analyzing feedback. It is supported by advanced infrastructure and highly trained staff, aimed at improving operational efficiency and service quality, in alignment with a strategic plan designed to meet Level 2 accreditation objectives.

The ACI Customer Experience Accreditation is a significant global standard that evaluates airports’ commitment to enhancing the passenger experience and providing services that meet the highest international standards.