Makkah, Saudi Arabia's Minister of Hajj and Umrah Dr. Mohammed Saleh bin Taher Benten said the ministry has developed a fully-integrated plan for the current Hajj season.
The plan is based on high performance standards and in line with the directives of Custodian of the Two Holy Mosques King Salman bin Abdulaziz Al Saud and HRH the Crown Prince and their continuous follow-up to provide finest services for the pilgrims, he added.
The minister also said that the ministry has adopted advanced plans for operations and high-quality follow-up mechanisms to find out what the institutions and companies of pilgrims inside and outside the Kingdom provide the pilgrims with and has ensured the effectiveness of all electronic systems and human cadres, in line with the Vision of the Kingdom 2030, and dealing with the large groups of the pilgrims, who arrived to the Kingdom through various air, land and sea ports, Saudi Press Agency (SPA) reported.
He pointed out that the ministry has allocated a Toll-free telephone number to receive reports, complaints and inquiries: 8004304444.
Also, pilgrims can submit complaints and grievances through the "Manasikuna" smartphone app.
He affirmed that the Ministry of Hajj and Umrah has set up reception centres for pilgrims, at the entrances to the cities of Makkah and Madinah, deploying more than 1800 employees, from both genders who organise the traffic of buses to pilgrims, in the two holy cities, in order to manage the flow of shuttle buses.
Source: Bahrain News Agency